JSK Healthcare Application Terms & Conditions

1. Introduction

Welcome to the JSK Healthcare Application ("Application" or "App"), owned and operated by JSK Healthcare (Pty) Ltd ("JSK Healthcare", "we", "our", or "us").

These Terms & Conditions govern your access to and use of the Application and all healthcare services provided through it.

By downloading, installing, registering for, accessing, or using the Application, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and the JSK Healthcare Patient Consent Form and Privacy Policy.

2. Scope of the Application

The Application is a secure digital healthcare platform designed to facilitate healthcare services, including but not limited to:

• Patient Registration
• Appointment Booking
• Telemedicine Consultations
• Electronic Medical Records (EMR)
• Digital Prescriptions
• Medical Certificates
• Medical Aid Verification
• Claims Processing
• Billing and Payments
• Health Record Access
• Patient Communication
• Clinical Documentation

The availability of services may vary depending on the healthcare provider, hospital, clinic, or medical scheme.

3. Eligibility

You may use the Application only if:

• You are at least 18 years of age; or
• You are the parent, legal guardian, or authorised representative of the patient; or
• You are legally authorised to act on behalf of another individual.

You confirm that all information provided during registration is accurate, complete, and current.

4. Registration and User Account

To access certain services, users must create an account.

You agree to:

• Register using accurate information.
• Maintain updated contact information.
• Keep your username, password, OTP, and authentication credentials confidential.
• Notify JSK Healthcare immediately if you suspect unauthorised access to your account.

You remain responsible for all activities performed through your account.

5. Identity Verification

For patient safety and regulatory compliance, JSK Healthcare may verify your identity using one or more of the following:

• Mobile OTP
• Email Verification
• Identity Number
• Passport Number
• Medical Record Number (MRN)
• Biometric Authentication (where supported)

Failure to complete verification may limit access to certain services.

6. Acceptable Use

You agree to use the Application only for lawful purposes.

You must not:

• Provide false or misleading information.
• Impersonate another person.
• Share another person's medical information without authority.
• Attempt unauthorised access.
• Upload malicious software.
• Interfere with system security.
• Reverse engineer or modify the Application.
• Use automated tools to access the platform.
• Misuse prescriptions, medical certificates, or claims information.

7. Healthcare Services

The Application provides technology to support healthcare delivery.

Medical advice, diagnosis, prescriptions, referrals, laboratory requests, medical certificates, and treatment decisions are provided solely by authorised healthcare professionals.

JSK Healthcare does not replace professional medical judgement.

8. Medical Emergency Disclaimer

9. Telemedicine Services

Where telemedicine services are available:

• Consultations may be conducted through video, audio, or secure messaging.
• Healthcare providers may determine that an in-person consultation is clinically necessary.
• Users must provide accurate clinical information during consultations.
• Consultation records may become part of the patient's electronic medical record.

10. Electronic Medical Records

The Application allows authorised users to access electronic health information including:

• Medical History
• Diagnoses
• Allergies
• Prescriptions
• Clinical Notes
• Vital Signs
• Laboratory Reports
• Radiology Reports
• Medical Certificates
• Discharge Summaries

Medical records remain the official records of the treating healthcare provider.

11. Prescriptions and Medical Certificates

Electronic prescriptions and medical certificates:

• Are issued only by authorised healthcare professionals.
• Must not be altered or misused.
• May be verified by pharmacies, employers, insurers, or other authorised organisations where applicable.

12. Laboratory and Diagnostic Reports

Laboratory and radiology reports displayed within the Application are provided electronically for patient convenience.

Users should consult their treating healthcare professional for interpretation of any diagnostic results.

13. Medical Aid and Claims

Where applicable, the Application may facilitate:

• Benefit verification
• Membership validation
• Authorisation requests
• Claims submission
• Claims reconciliation
• Electronic remittance advice

Claims processing remains subject to the rules and requirements of the relevant medical scheme, administrator, or healthcare funder.

14. Payments

Where payment functionality is available:

• Payments shall be processed through authorised payment providers.
• Users remain responsible for applicable consultation fees, hospital charges, pharmacy charges, laboratory charges, or other healthcare fees.
• Refunds are governed by the policies of the healthcare provider or payment service provider.

15. Privacy and Data Protection

Your personal and health information is processed in accordance with applicable South African legislation, including the Protection of Personal Information Act (POPIA), and as described in the JSK Healthcare Patient Consent Form and Privacy Policy.

16. Information Sharing

Where necessary and legally permitted, information may be shared with:

• Treating healthcare professionals.
• Hospitals and clinics.
• Laboratories and radiology providers.
• Pharmacies.
• Medical schemes and administrators.
• Claims processors.
• Cloud hosting providers.
• Technical support providers.
• Regulatory authorities where required by law.

All authorised operators and third parties are expected to maintain appropriate confidentiality and security standards.

17. Security

JSK Healthcare implements reasonable technical and organisational security safeguards, including:

• Secure authentication.
• OTP verification.
• Role-based access.
• Encryption of data in transit.
• Secure hosting.
• Audit logging.
• Regular backups.
• Disaster recovery procedures.
• Security monitoring.
• Access controls.
• Confidentiality obligations for authorised personnel.

18. Cross-Border Processing

Where necessary for service delivery, technical support, cloud hosting, backup, cybersecurity, or business continuity, information may be processed or stored outside South Africa, subject to appropriate contractual, confidentiality, privacy, and security safeguards.

19. Intellectual Property

All intellectual property rights in the Application, including software, source code, databases, trademarks, logos, designs, documentation, graphics, and content, belong to JSK Healthcare or its licensors.

Users may not copy, reproduce, modify, reverse engineer, distribute, or exploit any part of the Application without prior written consent.

20. Suspension and Termination

JSK Healthcare may suspend or terminate user access where:

• These Terms are breached.
• Fraudulent activity is detected.
• Unauthorised access is attempted.
• The Application is used unlawfully.
• Continued access poses a security risk.

21. Limitation of Liability

To the fullest extent permitted by applicable law, JSK Healthcare shall not be liable for losses resulting from:

• Incorrect information supplied by users.
• Unauthorised access resulting from compromised user devices or credentials.
• Failures of third-party networks, cloud providers, payment providers, healthcare providers, medical schemes, or telecommunications services.
• Service interruptions caused by maintenance, cyberattacks, force majeure events, infrastructure failures, or events beyond JSK Healthcare's reasonable control, provided reasonable safeguards have been implemented.

22. User Indemnity

Users agree to indemnify JSK Healthcare against claims, losses, damages, or costs arising from:

• False or misleading information provided by the user.
• Misuse of the Application.
• Unauthorised disclosure of confidential information.
• Breach of these Terms.
• Unlawful activities carried out through the user's account.

23. Record Retention

Personal and health information will be retained for the period required by applicable legislation, healthcare recordkeeping requirements, contractual obligations, audit purposes, claims processing, and continuity of care.

Where lawful and appropriate, information may be deleted, destroyed, de-identified, or anonymised after the applicable retention period.

24. Updates to the Application

JSK Healthcare may update the Application to:

• Improve security.
• Enhance functionality.
• Correct defects.
• Comply with legal or regulatory requirements.
• Improve performance and user experience.

Users are encouraged to install updates promptly.

25. Amendments to these Terms

JSK Healthcare reserves the right to amend these Terms from time to time.

The latest version will be published within the Application or on the JSK Healthcare website.

Continued use of the Application after changes become effective constitutes acceptance of the revised Terms.

26. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of South Africa.

27. Contact Information

JSK Healthcare (Pty) Ltd

Website: https://www.jskhealthcare.co.za

Email: support@jskhealthcare.co.za

28. Acceptance of Terms